Articles
User Can See an Event But Cannot Edit
If one of your users can't edit an event in 25Live Pro, it may be that their security group's Object Level Security is not set up correctly for that event. Follow the steps below to troubleshoot this issue. These Steps Make The Follo...
A User Cannot Assign a Given Location in 25Live
If a user is unable to assign a certain location unexpectedly, follow the troubleshooting steps below. Basic Assumptions 1. This user is a scheduler in 25Live, meaning you already know that they can create an event, assign other locat...
A User Cannot Request a Location in 25Live Despite Having Correct Assignment Rights
When trying to request a location, if the assignment doesn't "stick" despite the request assignment privileges to the location and the necessary security settings to request the location, it may be that no group has assignment approva...
A User Cannot See a Given Event in 25Live
If one of your users can't see a specific event (i.e. it shows as 'private' on a space availability view), it may be that the object security settings are incorrect. Image: Example of an event displaying as (Private) on the A...
A User Cannot View or Edit Draft Events
If a user cannot view or edit a specific event in draft mode, it may be that they don't have the correct Object Level Security rights to view/edit that event, or that the Default Object Level Security needs to be adjusted. Basic Ass...
Events With Very Long Setup Times Lose Location Assignments
It's been observed that when an event has a setup time more than 20 hours long, location assignments can be dropped. This is particularly a problem when you have an event that repeats over multiple days. Troubleshooting Create a ...
Location Assignments Disappear After Saving
When assigning a location to an event, if the location reservation does not remain after you save the event, please follow the troubleshooting steps below. Troubleshooting Steps Check the Event State Locations and resources can only be assigned...
Pending Reservations in 25Live Prevent Location Assignment
What Is a Pending Location Reservation? When a 25Live user is creating an event and assigns a location, a pending reservation (assignment) is created to hold that location while the user finishes creating the event. This is done to prevent c...
When Saving an Event the Space or Resource Request/Preference Does Not Save
If after saving an event with a requested space the space request or preference does not save, you may need to edit the assignment rights. This issue also applies to resource requests. Troubleshooting Steps Check the Assignment Policy ...
Event Location Appears as “Private”
If a user is viewing an event and the location displays as Private, it's likely that the user does not have sufficient Object Level Security permission to see the space. Image: A location displaying as private likely indicates an ...
Why Can't I See a New Event Custom Attribute
If you've created a new Master Definition (such as a Custom Attribute) in the 25Live System Settings, but cannot see it when you log in as a user it may be that you need to adjust your settings. Troubleshooting Steps Check the Master Definiti...
Open a Private Mode Browser Window to Troubleshoot
Using Private Mode in your web browser can help troubleshoot some issues with 25Live. As new versions and bug patches are released, if your browser has stored old versions of 25Live's code, conflicts can result in glitches. Clearing ...
Fully Clearing your Browser's Cache and 25live Cookies for 25live
When new versions of 25Live are deployed or patches have been released, browsers might still be using old stored version data of 25Live's code. This can result in odd display issues or other glitches. Clearing the browser cache is one ...