User Messages in 25Live

There are three types of messages that users may encounter when entering 25Live: the Sign In Message, the Welcome Message, and the Viewer Message.

Sign In Message

Where it Displays

The Sign In message appears in the authentication window when entering 25Live. If your institution uses Single Sign-On (SSO), this window will not display.

The sign in message on the authentication window: Image: An example of the Sign In message above the Username authentication field.

What it's For

This message is typically used to give users authentication instructions. If a user needs to be set up with a 25Live account, or is having difficulty logging in, adding information about who to contact can be a great help.

How to Edit it

Security Note

To edit the Sign In Message, users will need the following permission set in Group Administration:
Admin: 29.0 Edit General Settings in 25Live System Settings set to Yes

To edit the Sign In message, navigate to the More menu > System Settings > General Settings > System Defaults.

System settings is located under the More menuImage: System Settings in the More menu.


Update the message in the Sign In Message field and Save your changes.

The Sign In Message editor in System DefaultsImage: Customize the Sign In Message font, text-size, and more using the text editor.

Welcome Message

Where it Displays

The Welcome Message pops up once a user has logged into 25live.

An example of a welcome message popup: Image: Users can uncheck Show On Login to prevent the Welcome Message from displaying each time they login.

What it's For

This message is ideal for announcements since it can be adjusted to only alert people as needed.

Users are able to check a box so this message stops appearing.  However, if an administrator updates this message, that preference resets and will appear for everyone the next time they login.  

Users that have the security to edit the message will see an Edit button on the pop-up.

How to Edit it

Security Note

To edit the Welcome Message, users will need the following permission set in Group Administration:
Admin: 28.0 Manage Viewer and Welcome Messages set to Yes

To edit the Welcome Message, open the More menu and navigate to About > Welcome Message

More > About > Welcome Message.Image: More > About > Welcome Message.


Select the Edit button in the bottom-right, add or update your message in the text box, and Save.

The Welcome Message editorImage: Customize the Welcome Message's font, text size, and more using the text editor.

Viewer Message

Where it Displays

This message appears on every page of 25Live Pro for users that have not logged in. Once logged in, the message is hidden. This message will not display in instances where Signing In is required.

Example of a 25Live viewer messageImage: Example of a 25Live Viewer Message.

What it's For

This is ideal for instructing first-time users on how to log in to 25Live and on what policies and procedures affect room requests made through 25Live.

How to Edit it

Security Note

To edit the Viewer Message, users will need the following permission set in Group Administration:
Admin: 28.0 Manage Viewer and Welcome Messages set to Yes

To edit the Viewer Message, open the More menu and navigate to About > Edit Viewer Message

More > About > Edit Viewer Message.Image: More > About > Edit Viewer Message.


Add or update your message in the text box and Save.

The Viewer Message editorImage: Customize the Viewer Message's font, text-size, and more using the text editor.