Troubleshooting: Report Doesn't Appear in 25Live

If you are trying to run a particular confirmation report for an event in 25Live, but don't see the option to print when you go to the More Actions menu, try following the troubleshooting steps below. 

Print Report button in the more actions menuImage: Print Report is located in the More Actions menu of the Event Details.

Troubleshooting Steps

Check the Event Type Configurations

Make sure the report is associated with the event type.  

  • In 25Live, go to System Settings > Master Definitions > Event Types > Hierarchy.  
  • Locate your event type.
  • Under Reports, make sure that the checkbox for your report is ticked.
    Reports must be selected in the Event Type configurations.Image: Reports must be selected in the Event Type configurations.
  •  If you need to add a report, tick the associated checkbox and click Save.

Check the Object Level Security

Reports are subject to Object Level Security.  In order to run the report you must have at least View permission to the report.  

  • In the Group Administration tool, go to Configure... > Report Security.
  • Use the Search field to locate your report. 
  • Make sure your security group has View Only rights or higher.
    Update the Report Object Security by pressing the Actions button and making a dropdown selection.Image: Update the Report Object Security by pressing the Actions button and making a dropdown selection.
  • If you need to update the Object Security, click the Actions button.
  • Update the rights using the dropdown menu and Save.

Check the Functional Level Security

In order to print any reports, you must have the right Functional Security rights.

  • In the Group Administration tool, go to Configure... > Security.
  • Under the Tools Access tab, make sure 2.0 Access to Reports = Yes.
    Access to Reports is in the Tools Actions sections of Settings.Image: Access to Reports in the Tools Actions section Settings.