Masquerading As Another User

Security Note: This Feature Requires Administrative Access

To access the System Settings views, your 25Live user must have administrative security permissions. If you would like any of the described settings changed for your instance of 25Live, contact your 25Live administrator.

The administrative feature to log in as another user (masquerade) is conveniently available from within the System Settings menu in 25Live Pro. This login functionality is limited to CollegeNET domain names and will not affect Single Sign-On (SSO) authentication (SAML, Shibboleth, LDAP, etc.).

Why Log In as Another User?

  • Support: Administrators can troubleshoot user issues or fix user issues
  • Testing: The features can help administrators check permissions for what objects and functions the user/group can view and access
  • New User Setup: This feature can also be useful to set new user preferences, customize the dashboard, and select starred favorites
  • Generic User Login: Administrators can masquerade as generic users, such as the viewer25 or publisher

How to Masquerade As Another User

1. Go to the System Settings View, and Access the General Settings Section

More menu in the top navigation barImage: The More menu in the top navigation bar has a link to the System Settings view.

After logging into 25Live Pro as an administrator or user with permissions to access System Settings (-1), open the More menu in the top navigation bar.

System settings is located under the More menuImage: The System Settings link is in the More menu.

Best Practice Tip: Use Your Browser’s Incognito or Privacy Mode

It’s recommended that you open an incognito or private browsing tab/window in your browser to avoid overwriting your own saved user credentials, interfering with other open 25Live tabs/windows, or affecting your experience with SSO authentication.

Use the menu link to go to the System Settings view, then view the General Settings section.

System Settings General Settings sectionImage: The setting to log in as another user is in the General Settings section of the System Settings.

2. Search for Target User

Section with settings to log in as another userImage: Search for a 25Live contact in the Select a User field.

Go to the Masquerade section using the link in the left-side menu. 

Select the 25Live contact you wish to login as via the Select a user dropdown search menu. You cannot choose to masquerade as another administrative user.

Use the Masquerade as User button to confirm your choice then wait for the application to refresh automatically.

Note: About the Permissions Warning

Because you will be logged in as your target user after 25Live Pro refreshes, you may see a warning to let you know the target user doesn’t have permission to access the System Settings area. Go to the home dashboard as instructed in the next step to continue.

3. Go to the 25Live Pro Home Dashboard First

The 25Live Pro logo link in the top navigation barImage: The 25Live Pro logo link in the top navigation bar.

Use the link on the 25Live Pro logo in the top navigation bar to go to the home dashboard before performing any other actions.

Look at the name of the logged-in user in the top navigation bar to ensure you are now logged in as the intended target contact.

4. Continue Through 25Live Pro As Target User

You may now continue through the application as the target user to troubleshoot support issues, check permissions, or set up a new user.

Reminder: With Great Power Comes Great Responsibility

Any action you take in 25Live Pro will be logged as being performed as the target user you are masquerading as. Use your responsibility with caution. The audit trail will show that your own user logged in as the target user.

How to Return to Your Own 25Live Pro User

1. Sign Out of 25Live Pro

The Sign Out link in the More menuImage: Use the More menu to select the Sign Out link.

Open the More menu in the top navigation bar then select the Sign Out option unless you use Single Sign-On authentication (SAML, Shibboleth, LDAP, etc.).

Some institutions that authenticate with SSO do not offer the option to sign out of 25Live Pro. If you’re authenticated with SSO:

  • If using an incognito or private tab/window: Simply close the tab/window
  • If using a standard tab/window: Close the tab/window then clear your web browsing information (cache, cookies)

2. Log In With Your Own Username

Sign back into 25Live Pro with your own user credentials or Single Sign-On authentication. You may then continue with your own actions in the application or go back to System Settings to masquerade as a different user.

Viewing Contact Audit Trails

Contact audit trails are currently available by request from Series25 Support. An upcoming feature will allow access to audit trails from within an application tool for authorized administrators.

When an administrator masquerades as another user, the administrator’s audit trail will show they logged in as the target user.


You See the Error: "You cannot masquerade as another admin."

  • No users (including system administrators) are permitted to masquerade as users in the System Administrator (-1) security group. 

You Are Not Able to Exit a Masquerade Session

  • If your school uses Single Sign-On (SSO) authentication (SAML, Shibboleth, LDAP, etc.), you may not have the option in 25Live to sign out. To exit the masquerade session, close all browser tabs and windows. If using SSO, it is recommended that you masquerade in a private browser window; this way you can easily end the masquerade session by closing the private window.