Note: This Feature Was Previously a Part of BPEs
This feature is a partial replacement for the features that were included in business process extensions (BPEs), but with improved functionality and an easier, more convenient interface.
25Live allows administrators to automate messages using the Event Save Email section in System Settings. These email can trigger when an event saves after:
- Event Creation
- Event Edit
- Both on Event Creation and Edit
First, an administrator creates a scenario that outlines the parameters for sending an email(s), then template(s) are created that specify the content of the email(s) using template variables.
An administrator creates different scenarios for the circumstances under which an automated, custom email should be sent. Criteria that can be specified include:
- Event States (including inline editing of the Event State in Event Details)
- Event Types
- Location(s) event was requested for
- Resource(s) event was requested with
- Primary Organization
- Security Group of the user that will be taking the action when the email is triggered
Additional options are available for where email is triggered from, to allow for "Silent Save" that will not trigger an email, and more.
Scenarios send emails based on templates. Multiple email templates can be sent from one scenario, and templates can be used in more than one scenario.
See Event Save Email: Creating, Copying, and Editing Scenarios for step-by-step instructions and examples.
There are two types of templates that can be used in scenarios:
- Event Save Email Templates
- To Do Templates
Administrators can create templates for any custom emails that will be automatically triggered or manually sent. Templates specify who the email will be sent to, a subject line, and body content for the email. Template variables can be used in any of these fields for dynamic content based on event information.
Templates can use HTML formatting and feature an advanced code view as well as an easy editor. Administrators can preview what the resulting email will look like with an event reference ID.
To Do Templates can include assignees, a due date, and comments that can use some template variables.
See Creating, Copying, and Editing Email Templates for step-by-step instructions and examples.
Also, see Using Manual Email Templates for another way to use templates.
Event Save Templates in 25Live can be built from a library of variables used to dynamically pull event information into content. Administrators can browse through all variables in a convenient interface while creating email templates, then copy them to paste into content fields. Variable categories include:
- Standard Event Variables
- Event detail variables
- Contact and Organization variables
- Date and time variables
- Occurrence variables
- Location and Resource variables
- Event Roles
- Custom Attributes
- Formattable Date Variables
- Table Builders
- List Builders
See Event Save Email Template Variables - Reference and Examples for more detail.