A User Cannot See a Given Event in 25Live

If one of your users can't see a specific event (i.e. it shows as 'private' on a space availability view), it may be that the object security settings are incorrect.Example of an event displaying as private on the availability daily view.Image: Example of an event displaying as "Private" on the Availability (Daily) view.

Basic Assumptions

1. This user has logged into 25Live.

2. This user has sufficient Functional Security Settings to see events (i.e. at least 'Read Only' access to the Event Directory, Cabinets, Folders, and Events).

Troubleshooting Steps

Check the Event Object Security

  • In the 25Live Group Administration tool, select the security group for the user experiencing the issue
  • Select Configure... > Event Security 
  • Select Events from the Find dropdown menu
  • Search for the event that the user cannot edit
  • Verify the security group that the user is in has at least View Only access
    Event Object Security optionsImage: Event Object Security configuration options.

Check the Folder's Object Security for New Events

  • In the 25Live Group Administration tool, select the security group for the user experiencing the issue
  • Select Configure... > Event Security 
  • Select Folders from the Find dropdown menu
  • Search for the parent folder of the event that the user cannot edit
  • In the Child Events tab select New Event Rights from the Select security option dropdown menu
  • Verify the security group has at least View Only access
    New Event object security rights in the Child Events tab.Image: New Event object security rights in the Child Events tab.

Please note that changing the folder setting will not affect existing events, only future ones. You must select existing events to update them.