A User Cannot Assign a Given Location in 25Live

 If a user is unable to assign a certain location unexpectedly, follow the troubleshooting steps below.


Basic Assumptions

1. This user is a scheduler in 25Live, meaning you already know that they can create an event, assign other locations, and then save that event.

2. The location the user is trying to assign is not occupied by another event, blocked by open/close hours, blackout dates, or a relationship.

In other words, the location looks available and the user believes they should have the right to assign the location to their event.

Troubleshooting Steps

Check the Object Level Security

  • In Series25 Group Administration, select Location Security from the Configure... menu.
  • Search for the location that the user cannot assign.
  • In the Object Security column, verify that the user access is set to Edit Delete Copy, Edit, OR View Only.

The Object Security column of Location SecurityImage: The Object Security column in the Location Security. 

  • If the Object Security needs to be updated, click the Actions button and select Edit Object Security.
  • Then, update your selections in the window and Save.
    The Object Security editing window.
    Image: The Object Security editing window.
     


For more information about Object Security, see Configuring Object Security.

Check the Assignment Policy

  • In the Assignment Policy column, verify that the user access is set to Assign, Unassign OR Assign, Unassign, Approve.

The Assignment Policy column in Location SecurityImage: The Assignment Policy column in the Location Security. 

  • If the Object Security needs to be updated, click the Actions button and select Edit Assignment Policy.
  • Then, update your selections in the window and Save.
    The Assignment Policy editing window
    Image: The Assignment Policy editing window.
     


For more information about Assignment Policy, see Configuring Assignment Policy.

Check the Assignment Window

  • To check the Assignment Window, click the Actions button and select Edit Assignment Window
  • Then review...
    • The number of days before an event's start date when the window applies.
    • The permission (Request, Assign, or Not Requestable) to use during the window.
  • If needed, update these values in the window and Save.

The Assignment Policy editing window.Image: The Assignment Policy editing window.


For more information about Assignment Windows, see Assignment Windows For Locations.